Changing your mind

For standard items purchased under the new terms, you have 14 calendar days to notify withdrawal, starting the day after receipt. For several items from one order delivered separately, the period begins after receipt of the last item. Statutory extensions of deadlines remain applicable. Earlier orders retain their terms, including the previously granted period of 14 working days. You do not need to justify your decision. Any more favourable mandatory protection remains applicable.

You can contact contact@unikonly.com or +212 661 502 658, clearly stating your decision and the order concerned. Requesting instructions is not a discretionary approval that conditions the right. You may also use the online withdrawal form without creating an account. Review your details and confirm submission; an acknowledgment is sent by email. The notification does not automatically issue a refund and does not restrict other ways of withdrawing..

Preparing a return

Customer service provides suitable instructions. Return address: UNIK ORIGIN — UNIKONLY, imm. Khalfaoui, 2 rue Ferkla, 40000 Marrakech, Morocco. This address is separate from the registered office in Casablanca. Dispatch your return without delay and no later than 14 calendar days after notification, subject to more favourable mandatory protection. Protect the item properly and retain proof of dispatch. Original packaging is recommended; its absence does not automatically remove your rights. Only a justified reduction in value beyond handling necessary to examine the product may be assessed under applicable law.

You bear the direct costs of a change-of-mind return unless a more favourable agreement applies. A defect, incorrect item or another breach by the seller is handled separately and must not make you bear costs for which the seller is responsible. For an international return, request customs instructions and describe the return accurately; do not declare a false gift or an inaccurate value.

Refunds

Amounts due are refunded without undue delay within the applicable statutory periods. UNIKONLY adopts a maximum of 14 calendar days from exercise of the right of withdrawal, without prejudice to a more favourable mandatory rule. A whole-order refund includes the items and standard delivery paid to the seller. A partial return includes returned items and their per-unit delivery charge; delivery for retained items is not recalculated retrospectively. A supplement for delivery more expensive than the standard method follows the applicable rules. Refunds are normally made using the original payment method; another method requires your agreement where regulations permit.

Taxes paid directly to the importing country’s authorities are not collected by UNIKONLY. Any reimbursement depends on local procedures and rules.

A problem with the creation you received?

Write to customer service with the order number, item reference and a description of the problem. Useful photographs may help processing. Receiving a parcel without reservations does not automatically remove statutory guarantees. A standard handmade creation does not become a personalised product merely because it is made by hand.

Model withdrawal statement

To UNIK ORIGIN — contact@unikonly.com.
I hereby notify you of my withdrawal from the following purchase: [items and quantities].
Order: [number and date]. Received on: [date].
Name: [name]. Address: [address]. Email used for the order: [email].
Date: [date]. Signature only when sent on paper.

This model makes the request easier; another clear statement remains possible. Do not provide a bank card number or security code.

Customer service and choosing another style

We do not offer direct commercial exchanges for another style. To choose another model, you may return the item under the applicable withdrawal conditions and place a separate new order. Change-of-mind return postage is payable by you, both in Morocco and internationally. The new order receives free delivery within Morocco; internationally, a new delivery allowance applies according to the items and destination. This policy does not limit remedies or costs payable by us for defects, shipping errors or non-conformity.

Customer service is available on Instagram at https://www.instagram.com/unikonly/, on WhatsApp at +212 661 326 429 and by email at contact@unikonly.com. WhatsApp enquiries are handled within a maximum of two working days, excluding Moroccan public holidays. Email remains available for complaints, returns and exercising your rights; no social-media account is required to exercise those rights.