1. The seller and scope

UNIKONLY is a brand operated by UNIK ORIGIN, a SAS with share capital of MAD 10,000, whose registered office is at 105 boulevard Rahal Meskini, 7th floor, apartment 71, 20000 Casablanca, Morocco. Commercial Register: 621763, Casablanca; ICE: 003474039000044; tax identification number (IF): 60296665. Contact: contact@unikonly.com; telephone: +212 661 502 658.

These terms apply to purchases of bags and accessories on unikonly.com. The version presented when an order is placed applies to that order. Subsequent changes to these terms do not alter an order already concluded.

2. Creations and availability

Product pages describe the dimensions, materials, colours, features and prices of each style. Pattern placement may vary between creations; this handmade characteristic does not remove the customer’s rights if an item is defective or differs from the agreed characteristics. Screen appearance also depends on display settings.

Items are offered subject to stock availability. No personalisation service is offered. If an item becomes unavailable after an order, we inform you promptly. A new production run and revised delivery period require your agreement; no substitute is imposed. If the order cannot be fulfilled, amounts due are refunded promptly within the applicable statutory deadlines. Waiting for possible production cannot postpone these obligations.

3. Prices, VAT and included delivery

Payments and invoices are in Moroccan dirhams (MAD). For delivery within Morocco, prices include VAT at 20% and delivery is free.

For delivery outside Morocco, the export price excludes Moroccan VAT where the conditions for exemption are met. The reference VAT-inclusive price is divided by 1.20, then the item’s delivery charge is included; this per-item price is rounded up to the next dirham. The resulting amount is used in the bag and for payment, before any discounts.

The delivery allowance depends on the model and destination country, according to the rates presented when ordering. It includes transport, fuel surcharge and transit insurance. It applies to each item and each unit ordered, based on one parcel per item. When included in the displayed price, it is not added to the total a second time. A breakdown remains available and the invoice distinguishes goods and delivery.

Tax treatment and the final price depend on the delivery address, not the browser language or billing address. Conversions into other currencies are indicative and rounded up to the next whole unit; the exchange rate and charges actually applied by your bank may differ.

4. Import duties and taxes

For international delivery, any customs duties, import taxes and customs clearance charges required at destination are payable by the buyer. They are not included in the amount paid to UNIKONLY. The authorities or carrier may collect them separately. UNIK ORIGIN provides the documents for which it is responsible; this allocation of costs does not transfer its legal obligations to the customer.

5. Placing an order

You choose items and quantities, enter your details and check the address, prices, total and applicable terms. You may correct information before confirming. Acceptance of these terms is requested through a checkbox that is not preselected and is separate from any marketing subscription. Final confirmation entails an obligation to pay.

A confirmation summarising the order and contractual information is sent in a form you can retain. Contact customer service if you do not receive it. An order is only considered paid after confirmation by the payment provider.

6. Card payment

The card payment process redirects to the designated CMI/Attijari platform. Card details are entered on the provider’s page; UNIK ORIGIN receives the references and result needed to process the order. If a payment error occurs, do not make repeated payments without first checking the status.

7. Dispatch and delivery

Shipments are planned with Aramex to destinations offered at checkout. For an in-stock item with confirmed payment, preparation and handover to Aramex take no more than two working days, Monday to Friday excluding Moroccan public holidays. Carrier transit times are estimates and vary with destination and customs formalities. The period or deadline applicable to your order must be specified before confirmation and confirmed on a durable medium. In the absence of a different valid agreement, applicable statutory delivery periods remain respected, including the maximum thirty-day period for distance sales under Article 39 of Moroccan Law No. 31-08. Delays do not remove your statutory rights to performance, cancellation or refund, subject to the applicable conditions.

We send available tracking information after handover to the carrier. Check your details and report any error promptly. For damage, missing items or non-receipt, contact UNIKONLY with useful supporting information. Recording a reservation with the carrier can help the investigation, but the absence of a reservation or acceptance of the parcel does not automatically remove your rights against the seller.

8. Withdrawal, returns and refunds

For standard items purchased under these terms, you may notify withdrawal within 14 calendar days after receipt, excluding the day of receipt. For several items in one order delivered separately, the period begins upon receipt of the last item. Where applicable law extends a deadline falling on a Saturday, Sunday or public holiday, that extension is respected. Earlier orders retain the terms accepted at purchase, including the previously stated period of 14 working days. More favourable mandatory rights remain applicable. You may express your decision without giving a reason and without penalty, through a clear statement to customer service; the form on the Returns page may help but is not the only permitted method.

Return address: UNIK ORIGIN — UNIKONLY, imm. Khalfaoui, 2 rue Ferkla, 40000 Marrakech, Morocco. Customer service can help you prepare the return. Return items without delay and no later than 14 calendar days after notifying your decision, subject to more favourable mandatory rights. Requesting instructions beforehand is not a condition for the existence of your right. Protect the item during transport; the absence of the original packaging alone does not justify automatic refusal. Handling needed to assess the product is distinguished from use that reduces its value.

You bear the direct cost of a change-of-mind return unless a more favourable commitment applies. In the event of a defect, packing error or non-conformity attributable to the seller, we bear the solution and costs for which we are responsible.

Amounts due are refunded without undue delay and within the applicable statutory periods: we adopt a maximum of 14 calendar days from exercise of your right of withdrawal, subject to any mandatory rule requiring a shorter period. An internal check does not freely postpone this deadline. For withdrawal from the whole order, the refund includes item prices and standard delivery charges paid to the seller. For a partial return, the refund covers the items concerned and their per-unit delivery charge, without retrospectively charging delivery for retained items. Any express supplement chosen in addition to standard delivery is refunded only where required by law or an applicable commitment. Amounts paid to a foreign customs authority are subject to its procedures, with no refund guarantee from UNIKONLY.

The items offered are standard products and are not personalised. Handcrafting, or production to replenish a standard style, does not by itself remove the right of withdrawal.

9. Guarantees and complaints

You benefit from applicable statutory guarantees, including for defects or hidden defects. Care advice does not restrict these guarantees. Contact contact@unikonly.com or +212 661 502 658, stating the order number and problem; photographs may be requested where useful. No commercial exchange offered deprives you of a refund or remedy required by law.

10. Data and proof of the order

Data necessary for the sale is used for accounts, orders, payment, delivery, invoicing and customer service. Details of recipients, retention periods, rights and transfers are set out in the privacy policy. Acceptance of these terms is not consent to advertising. Confirmation, the accepted version of the terms and transaction references are retained according to applicable obligations.

11. Applicable law and dispute resolution

Moroccan law applies subject to mandatory protections available to consumers in their country of residence where applicable. We first seek an amicable solution through customer service. This process does not remove your right to contact the competent authority or court; no exclusive jurisdiction clause deprives you of a mandatory remedy.

Customer service and choosing another style

We do not offer direct commercial exchanges for another style. To choose another model, you may return the item under the applicable withdrawal conditions and place a separate new order. Change-of-mind return postage is payable by you, both in Morocco and internationally. The new order receives free delivery within Morocco; internationally, a new delivery allowance applies according to the items and destination. This policy does not limit remedies or costs payable by us for defects, shipping errors or non-conformity.

Customer service is available on Instagram at https://www.instagram.com/unikonly/, on WhatsApp at +212 661 326 429 and by email at contact@unikonly.com. WhatsApp enquiries are handled within a maximum of two working days, excluding Moroccan public holidays. Email remains available for complaints, returns and exercising your rights; no social-media account is required to exercise those rights.